Customer satisfaction is our biggest priority. If it didn’t work out, use the tools below to understand your options, then head to the returns portal to get started.
60 DAY RETURN WINDOWUNWORN · UNWASHED · TAGS ONFREE RETURN LABEL ON EXCHANGES & CREDITUS/DOMESTICCANADA & MEXICOINTERNATIONAL
STEP 1
CHECK YOUR RETURN ELIGIBILITY
Enter your delivery date to instantly see how many days you have left in your 60-day return window.DELIVERY DATECHECK ELIGIBILITY
ENTER A DELIVERY DATE TO BEGIN
Your return window will appear here once you enter details.
STEP 2
YOUR RETURN OPTIONS
Compare the three ways to resolve your return.
EXCHANGE
Free Return Label
Fit wasn’t quite right, or the color wasn’t what you expected? Swap it for another size, color, or exchange for a different item.
- Instant exchange option available
- Subject to availability once inspected
- Out of stock items convert to store credit
STORE CREDIT
Free Return Label
Not sure what you want yet? Store credit is your most flexible option for a future order.
- Fastest to process
- Never expires
- Use toward any future purchase
REFUND
Handling Fee Applies
Your refund is processed back to your original payment method, minus a return label handling fee.
- Processed 3–7 business days after receipt
- Original shipping charges are not refunded
- Fee deducted from refund total
* Please note that all returns and exchanges are subject to a thorough inspection by our quality assurance team. The approval and processing of your return or exchange is strictly dependent on the item passing this inspection. Items must be returned in their original packaging, unused, and in resellable condition. Returns that do not meet these criteria will not be processed.
STEP 3
HOW THE PROCESS WORKS
Click each stage to see what happens and how long it typically takes.
1
DELIVERED
2
RETURN STARTED
3
SHIPPED BACK
4
INSPECTED
5
RESOLVED
DELIVERED
Your order arrives. From this date, you have 60 days to start a return or exchange (item must be unworn, unwashed, with tags attached).
DETAILS
START YOUR RETURN
Return requirements differ depending on where your order is being shipped from
UNITED STATES ORDERS
Purchases made in a retail store location must be returned to that same store, following its in-store policy. Online orders cannot be returned in-store, and in-store purchases cannot be returned through this online portal.
- Returns and exchanges accepted within 60 days of delivery
- Item(s) must be unworn, unwashed, and free of blemishes with original tags
- Please don’t combine returns from different orders into one package
- You’ll receive an email once your return or exchange is processed
START YOUR RETURN/EXCHANGE
FAQ
THINGS TO KNOW
What if my item(s) don’t pass inspection?+Are holiday returns processed differently?+How does the instant exchange option work?+Will my exchange item be held for me?+What condition does my item need to be in?+Can I combine multiple orders into one return?+My item arrived defective or damaged — what now?+Do you refund original shipping charges?+Do you limit returns or charge restocking fees?+
READY?
START YOUR RETURN
GO TO RETURNS PORTAL